You only get one chance to make a first impression!
When was the last time you really looked at how your customers are treated? Do you know how your employees represent your brand? Do you lose repeat customers?
It's time to evaluate this.
As part of my Customer Service Evaluation, I will examine all aspects of how the client sees you. Marketing materials, Website, Interactions on the phone and even in person. I will deploy a secret shopper to your location and provide a full report with suggested improvements. My fresh perspective will help you see things in a new light.
If you would like to ensure that your customers are receiving the absolute best treatment, I will conduct a one hour training with your staff to ensure they understand the importance of the positive customer experience and strive to generate and keep repeat business.
Does your organization consist of multiple managers or business leaders? Contact me to learn about our Customer Service Presentation geared to business leaders. Let me help your organization improve by renewing your Customer Service focus and improving the customer experience.